SHIPPING AND REFUNDS POLICY

SHIPPING AND RETURNS

Pre-paid Orders:

  • Free shipping on all prepaid orders above ₹999 (excluding Jammu & Kashmir and North-East regions).
  • A shipping charge of ₹50 applies to prepaid orders below ₹999.

Cash on Delivery (COD) Orders:

  • For COD orders up to ₹999, a shipping charge of ₹50 plus a COD fee of ₹25 will be applied.
  • For COD orders above ₹999, a COD fee of ₹50 will be applied, with no additional shipping charges.
  • COD is not available for orders shipped to Jammu & Kashmir and North-East regions.

Order Processing & Delivery Timeline:

  • Orders are generally processed and dispatched within 24–48 hours of order confirmation.
  • Estimated delivery time is 5–7 business days from the date of dispatch.
  • Delivery timelines may vary based on location, courier partner, and unforeseen circumstances.

Important Notes:

  • Delivery timelines are indicative and may be impacted by weather conditions, regional restrictions, or courier delays.
  • Customers will receive tracking details once the order has been shipped.

REFUNDS POLICY

We want every Vaikuntha Tea experience to be perfect. If you’re not satisfied with your order, reach out to us at help.vaikuntha@gmail.com and our Customer Support team will assist you promptly.

Cancellations:

  • Orders can be cancelled within 4 hours of placement or before shipping.
  • Once shipped, orders cannot be cancelled.

Replacements:

Orders are eligible for replacement in the following scenarios:

  • Damaged items: Report within 72 hours of delivery with a photo for verification.
  • Incorrect items: Notify us within 72 hours if the product received is different from your order.
  • Missing items: Contact us within 72 hours and we will ship the missing products.
  • Quality issues: If the tea tastes stale or does not meet expectations, request a replacement within 5 days of delivery.

Note: Returns are not accepted; replacements are provided only in the above cases.

Refunds:

  • Refunds are issued after internal quality checks and proof verification.
  • Approved refunds are processed to the original payment method within 5-7 business days.
  • Requests after 7 days of delivery will not be accepted.

For any replacement or refund inquiries, Email us at help.vaikuntha@gmail.com.

Or Call Us at :- +91 8261097196