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FREQUENTLY ASKED QUESTIONS
Where are your teas sourced from?
Our tea leaves and herbs are sourced from regions where natural growing conditions support flavour, colour, and freshness. Each ingredient is chosen after evaluating its aroma, appearance, and brewing performance to ensure consistent quality in every batch.
What material are your tea bags made of?
Our tea bags are made from plant-based cornstarch material, making them biodegradable, plastic-free, and eco-friendly.
Are the tea bags safe for hot water brewing?
Yes. The biodegradable, cornstarch-based tea bags are suitable for hot water brewing and are designed to remain stable during infusion without affecting taste.
Do your teas contain caffeine?
Some of our teas are naturally caffeine-free, while others may contain mild caffeine depending on the ingredients used. Product-specific details are mentioned on each product page.
How long do the teas stay fresh after opening?
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SHIPPING, CANCELLATIONS AND REFUNDS
How long does delivery take?
Orders are usually dispatched within 24–48 hours and delivered within 5–7 business days, depending on your location.
Do you offer returns or replacements?
We offer replacements for damaged, incorrect, or missing items. Please refer to our Returns & Refunds Policy for full details.
Can I cancel my order after placing it?
Yes, you can request an order cancellation within 4 hours of placing the order or before it is shipped, whichever happens first. Once an order has been shipped, it cannot be cancelled. Mail us at help.vaikunthatea@gmail.com.
How do I request an order cancellation?
To cancel your order, please contact us as soon as possible via our Contact Us page or email us at help.vaikunthatea@gmail.com with your order details.
Will I receive a full refund if my order is cancelled?
If your cancellation request is approved before shipment, approved refunds are processed within 5–7 business days to the original mode of payment.
